Visiting urgent care for the first time involves several steps. You may need to know what happens upon arrival, how long the process takes, and what information to bring with you. Here is an overview of each step of an urgent care visit, from check-in to departure.
1. Arrive and Check-In
When you arrive at urgent care, head to the reception desk. The staff will likely ask for your ID, insurance card, and a brief description of your symptoms. They’ll also want to know when your symptoms started and if you’ve taken any medications. Most care centers use a digital check-in system where you’ll complete forms on a tablet or computer. These forms ask about your medical history and current condition.
2. Complete Triage Assessment
A nurse or medical assistant will call you back for triage before you see the provider. They will take your vital signs (blood pressure, temperature, heart rate) and ask detailed questions about your symptoms. The triage nurse will document your pain level, symptom duration, and any factors that affect your condition. This information helps the medical provider prepare for your visit and prioritize care.
Be honest about your symptoms during the triage process. This is not the time to downplay pain or leave out details that might seem embarrassing. Providing accurate information helps you receive the best care.
3. Meet Your Provider
The medical provider, doctor, nurse practitioner, or physician assistant will typically review your notes before entering your room. They’ll ask follow-up questions about your symptoms and perform a physical examination. The provider will explain what they think is causing your symptoms and discuss treatment options. They may order tests such as blood work, X-rays, or urine analysis to confirm their diagnosis. Most consultations last 10-20 minutes, depending on the nature of your condition. Don’t hesitate to ask questions about your diagnosis or treatment plan.
4. Receive Fast Treatment
Many care centers offer a range of diagnostic tests and treatments to address various health concerns quickly. On-site tests include blood tests for infections and blood sugar levels, X-rays for diagnosing broken bones or pneumonia, and urine tests for urinary tract infections or kidney problems. Many centers also offer rapid testing for strep, flu, and COVID-19, with results typically available within 30 minutes to an hour. Providers will explain your test results and how they relate to your treatment plan.
Based on your diagnosis, providers may recommend treatments such as prescription medications, over-the-counter remedies, or home care measures. Prescriptions can be sent electronically to your preferred pharmacy, and some centers even have on-site pharmacies for immediate access. You’ll receive detailed written instructions about your treatment plan, including medication guidelines and instructions on monitoring your symptoms. Urgent care centers streamline the process to help you receive the care you need promptly.
Know When to Visit an Urgent Care
These care centers provide convenient, quality medical care when you can’t wait for a regular doctor’s appointment. Most conditions seen at urgent care are treatable on the same day, so you can start feeling better quickly. Please bring your insurance card, identification, and a list of your current medications. If you’re unsure whether urgent care is right for your symptoms, call ahead to speak with a nurse who can guide you to the appropriate level of care.
